We engineer how business works.

Problem

A tour operator prepares every itinerary and quotation by hand. Supplier rates live in spreadsheets, margins are recalculated per enquiry, and response time depends on who is in the office.

System

Engineering targets

• Centralise supplier rates and validity in one registry with history
• Produce quotations from structured product data instead of rebuilding them
• Apply pricing rules consistently, keeping manual override explicit
• Move operational knowledge out of individual memory and into the system

Problem

Policy and claim documents arrive as scans and PDFs. Staff retype the same fields into the core system, and nothing is searchable once filed.

System

Engineering targets

• Create structured records from unstructured documents at intake
• Route low-confidence extractions to review rather than failing silently
• Replace folder-based storage with a searchable archive
• Keep an audit trail across every automated and manual decision

Problem

Dispatch runs over phone calls and messaging groups. Customers ask for status by email, proof of delivery lives in drivers' phones, and trip cost is reconciled weeks later.

System

Engineering targets

• Replace parallel messaging coordination with one dispatch board
• Give customers status and documents without a phone call
• Capture proof of delivery against the shipment at the moment of delivery
• Reconcile trip cost against the quoted price while the job is recent